Telecoms Support

Ollycom Telecoms Support

When it comes to support and maintenance we know that no matter how hard you look or how much turning off and on of the phone system you carry out it just won’t fix, this is why our team of engineers are trained in all aspects of telecommunications and phone system solutions that we provide. This allows us to save you time and money because we will be able to identify what is happening and the best way to resolve the issue.

 

Existing Customer

Great!! … You are already supported by OllyCom. If it is a support request you wish to raise then please click the button below or you can send an e-mail to support@ollycom.co.uk and we will be in touch as soon as possible.

If you wish to talk about something else then please contact us on 01282332046 or send an e-mail to info@ollycom.co.uk.

 

Telecoms Maintenance

Our telecoms maintenance takes the stress away when things go wrong. With maintenance covering call out costs and replacement of hardware when it breaks.

What does our telecoms maintenance cover?

  • Unlimited helpdesk support
    Unlimited remote support
    Max. 4 hour call out time on major faults*
  • Vendor trained Telecoms Engineers
    Hardware replacement service*
    24 hour Emergency Support if required*

*dependent on agreed SLA

 

Ad Hoc Support

Need support? … No worries just give OllyCom a call on 01282332046 or send an e-mail to support@ollycom.co.uk or fill out the contact form at the bottom of this page and we will do our best to support you.

Maintenance Plans

Standard Maintenance

Monday to Friday 9:00am to 5:00pm (excl. Public Holidays)

15 min. response and 8 hour best endeavours fix time for Priority ‘A’ faults

1 hour response and 16 hour best endeavours fix time for priority ‘B’ faults

Extended Maintenance

Monday to Saturday 8:30am to 5:00pm (excl. Public Holidays)

15 min. response and 4 hour best endeavours fix time for Priority ‘A’ faults

Note: Priority ‘B’ faults are responded to and fixed as ‘Standard’ cover

Total Maintenance

24 hours a day, 365 days a year

15 min. response and 4 hour best endeavours fix time for Priority ‘A’ faults

Note: Priority ‘B’ faults are responded to and fixed as ‘Standard’ cover

Priority Categories

Priority A – Emergency service as defined by and at the discretion of OllyCom  to  include 20%  failure of any maintained equipment and/or a minimum of 20% of incoming calls/lines  out of service.

Priority B –       Any equipment failure which falls outside the definition of Priority A failure.