Telecoms Support
When it comes to support and maintenance we know that no matter how hard you look or how much turning off and on of the phone system you carry out it just won’t fix, this is why our team of engineers are trained in all aspects of telecommunications and phone system solutions that we provide. This allows us to save you time and money because we will be able to identify what is happening and the best way to resolve the issue.
Existing Customer
Great!! … You are already supported by OllyCom. If it is a support request you wish to raise then please click the button below or you can send an e-mail to support@ollycom.co.uk and we will be in touch as soon as possible.
If you wish to talk about something else then please contact us on 01282332046 or send an e-mail to info@ollycom.co.uk.
Telecoms Maintenance
Our telecoms maintenance takes the stress away when things go wrong. With maintenance covering call out costs and replacement of hardware when it breaks.
What does our telecoms maintenance cover?
- Unlimited helpdesk support
Unlimited remote support
Max. 4 hour call out time on major faults* - Vendor trained Telecoms Engineers
Hardware replacement service*
24 hour Emergency Support if required*
*dependent on agreed SLA
Ad Hoc Support
Need support? … No worries just give OllyCom a call on 01282332046 or send an e-mail to support@ollycom.co.uk or fill out the contact form at the bottom of this page and we will do our best to support you.
Maintenance Plans
Standard Maintenance
Monday to Friday 9:00am to 5:00pm (excl. Public Holidays)
15 min. response and 8 hour best endeavours fix time for Priority ‘A’ faults
1 hour response and 16 hour best endeavours fix time for priority ‘B’ faults
Extended Maintenance
Monday to Saturday 8:30am to 5:00pm (excl. Public Holidays)
15 min. response and 4 hour best endeavours fix time for Priority ‘A’ faults
Note: Priority ‘B’ faults are responded to and fixed as ‘Standard’ cover
Total Maintenance
24 hours a day, 365 days a year
15 min. response and 4 hour best endeavours fix time for Priority ‘A’ faults
Note: Priority ‘B’ faults are responded to and fixed as ‘Standard’ cover
Priority Categories
Priority A – Emergency service as defined by and at the discretion of OllyCom to include 20% failure of any maintained equipment and/or a minimum of 20% of incoming calls/lines out of service.
Priority B – Any equipment failure which falls outside the definition of Priority A failure.